Refund and Account Credit Policy

Summary

When you fully cancel your SendMate subscription, the unused portion of your current billing period is automatically refunded to your original payment method (prorated). When you downgrade your plan or reduce paid seats mid-cycle, the unused difference becomes account credit applied automatically to your next SendMate invoice.

Full Cancellation — Automatic Prorated Cash Refund

If you cancel your subscription entirely (no active SendMate plan remains on your billing account), we automatically issue a prorated cash refund for the unused portion of your current billing period. The refund goes back to the original payment method used for the charge. You do not need to contact support; it's processed by our billing system as part of the cancellation.

Card refunds typically post within 5–10 business days depending on your bank or card network.

Downgrade or Seat Reduction — Account Credit

If you stay on SendMate but switch to a lower-priced plan, or reduce the number of paid extra seats on a team subscription, the unused portion of what you already paid becomes account credit applied automatically to your next SendMate invoice. You do not need to take any action to redeem it — the credit is consumed before any new charge is billed to your payment method.

We use account credit (rather than a cash refund) for downgrades and seat reductions because there's still an active subscription on the account — the unused dollars stay on file and offset your next invoice, which is the simplest outcome for most customers.

Account Deletion With Remaining Credit

If you delete your SendMate account while you have remaining account credit on file, the remaining balance is automatically refunded to your original payment method as part of the deletion. You don't need to contact support — account deletion triggers a cash refund of any remaining credit at the same time.

Other Cases (Manual Support Review)

For everything else — duplicate or in-error charges, special-case requests, refunds on fully consumed billing periods, or anything not covered above — contact us at [email protected] and we'll review your request. We aim to respond within 1–2 business days.

No Cancellation Fees, No Contracts

SendMate has no long-term contract, no cancellation fee, and no penalty for downgrading. You can cancel or change plans anytime from inside the app at Settings → Billing.

How to Contact Support

Send any billing, refund, or credit question to [email protected] or use the Support feature inside the SendMate app.

Operator (minimal disclosure): SendMate is operated by Mint Strategies LLC (d/b/a “SendMate”).